1) All our parcels are discreetely packed with no signs of the content. Sender will always be "RKK"
2) Postage cost is automatically calculated before checkout so that you know exactly how much your order will cost in total before you decide to go ahead with the order. You will never pay more than $14 shipping for all domestic (Australian) orders as this is our domestic max rate. Sometimes shipping will be less expensive as well. For international customers we sent all our parcels with priority airmail which generally arrives to most destinations within Europe and the US within 5-8 days.
3) All our products have a live stock indicator. This is to enhance your confidence in shopping with us so that you can know when your item will be shipped. For items that are in stock purchases will normally be shipped within the next business day from the day you make your order. No product will be shipped before payment is received. If an item is marked as out of stock expected delivery time will be displayed before checkout so that you can make an informed decision if you still want to go ahead with the order. If you have any questions please feel free to contact us as we are here to help.
Returns & Exchanges
4) Rubberotica retails a variety of clothing in which most are classified as underwear. Meanwhile we try our very best to accommodate our customer needs we must also ensure we never compromise hygiene. Therefore, latex products that have been worn will not be accepted for exchanges. If an item is faulty upon arrival we will replace the item, alternatively provide a refund if we are unable to replace the item. For us to be able to accept a return for a latex product, the product must be in new packaging with tags intact and unworn.
Any items containing dust/body hair etc, will not be accepted for return
under any circumstances.
Unless faulty, returns are not accepted for items that - because of its design or intended purpose - would normally come in contact with body fluids. Examples of such items includes personal toys & gags.
5) Before returning a product to us, the customer must contact us within 14 days of receiving the item, and make arrangement to return the item.
6) Rubberotica cannot be held responsible for damages caused by misuse, wear & tear or insufficient maintenance of latex/leather products.
7) In the case where a customer sends back a product for exchange,
Rubberotica will cover shipping back to the customer.