1) All our parcels are discreetely packed with no signs of the
2) Postage cost is automatically calculated before checkout so
that you know exactly how much your order will cost in total before
you decide to go ahead with the order. You will never pay more than
$14 shipping for all domestic (Australian) orders as this is our
domestic max rate. Sometimes shipping will be less expensive as well.
For international customers we sent all our parcels with priority
airmail which generally arrives to most destinations within Europe
and the US within 5-8 days.
3) All our products have a live stock indicator. This is to
enhance your confidence in shopping with us so that you can know when
your item will be shipped. For items that are in stock purchases will
normally be shipped within the next business day from the day you
make your order. No product will be shipped before payment is
received. If an item is marked as out of stock expected
delivery time will be displayed before checkout so that you
can make an informed decision if you still want to go ahead with
the order. If you have any questions please
feel free to contact us as we are here to help.
Returns & Exchanges
4) Rubberotica retails a variety of clothing in which most are
classified as underwear. Meanwhile we try our very best to
accommodate our customer needs we must also ensure we never
compromise hygiene. Therefore, latex products that have been
worn will not be accepted for exchanges. If an item is faulty upon
arrival we will replace the item, alternatively provide a refund if
we are unable to replace the item. For us to be able to accept a
return for a latex product, the product must be in new packaging
with tags intact and unworn. Any items containing dust/body hair etc,
will not be accepted for return under any
Unless faulty, returns are not accepted for items that - because
of its design or intended purpose - would normally
come in contact with body fluids. Examples of such items includes
personal toys & gags.
5) Before returning a product to us, the customer must contact us
within 14 days of receiving the item, and make arrangement to return
6) Rubberotica cannot be held responsible for damages caused by
misuse, wear & tear or insufficient maintenance of latex/leather
7) In the case where a customer sends back a product for exchange,
Rubberotica will cover shipping back to the customer.